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Online Security Center

At Washington Trust, the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with The Washington Trust Company, and we honor that relationship with great care, beginning with the information you have chosen to share with us. We take your security and privacy seriously and take extra steps to ensure that your information is protected.

While we work toward protecting the confidentiality of your information, customers need to take appropriate precautions to protect their information as well. Here are some ways to protect your information while using Online Banking, Mobile Banking and the Internet:

  • NEVER reveal your username or password to anyone. They are designed to protect the privacy of your banking information.
  • Periodically change your password. This will help ensure the safety of your information.
  • Don’t leave your PC unattended during an online banking session.
  • Review your account statements regularly and report any unauthorized activity as soon as possible.

Here are some helpful links with more information on how to protect your information and the steps you should take if you think you have become the victim of identity theft or fraud.

FDIC ATM Safety Tips

ATM manufacturers and financial institutions go to great lengths to prevent robberies and fraud at cash dispensing machines. They place ATMs in safe locations, light them well, and use a variety of security measures. Many banks also limit the amount of cash that can be withdrawn each day so that a thief can't quickly clean out an account. Even so, not all ATM crimes can be prevented.

We hope you'll never be the victim or the target of an ATM theft or fraud. However, we also know that one of the best ways to stack the odds in your favor is to learn some self-defense. That's why FDIC Consumer News offers these safety suggestions:

Protect your ATM card.
Know where it is at all times and keep it secure. Carry only the cards - debit or credit - you think you'll need. The fewer cards you carry, the less likely they'll be lost or stolen and used in a fraud attempt. Destroy old or expired ATM cards. Be sure to cut through the account number and magnetic strip before disposing of a card.

Safeguard your personal identification number (PIN).
Never write your PIN on your card or on a piece of paper you keep near your card. Memorize it instead. "If a thief finds or steals your ATM card and your PIN, it's like you've opened up your bank account and offered free samples," says Janet Kincaid, FDIC Senior Consumer Affairs Officer.

Don't share your PIN with anyone - not even a relative who isn't a co-owner of your account. Beware of deceptive calls or e-mails from crooks claiming to be from your bank or the police asking you to "verify" (divulge) your PIN. Make sure that no one can easily see your PIN as you enter it at the ATM keypad.

Choose an ATM carefully and use common sense.
Be aware of your surroundings, particularly at night. Avoid ATMs in dark or remote areas or where people seem to be loitering.

Walk away if you notice something suspicious. FDIC's Technology Branch gives these examples of fraudulent recording devices found at ATMs: unusual-looking devices attached over the card slots of machines for "skimming" or gathering information from the magnetic strip on the back of the card; transparent overlays on ATM keypads that can record PINs; and tiny cameras hidden behind innocent-looking brochure holders and focused on where ATM users enter their PINs. Also go elsewhere if you see a sign directing you to only one of multiple ATMs - it could be the machine that was tampered with by a crook.

Also protect your ATM card when you use it to make purchases at retail establishments. For example, if you give an employee your card and you notice that he or she swipes it through two devices instead of one, that second device could be recording your account information for use in making a fraudulent card. Report that situation to a manager and your card issuer.

Withdraw cash safely.
Have your ATM card in your hand as you approach the ATM. When you collect your cash, immediately put it into your pocket or purse and count it later in private. Take your receipt and keep moving. The idea is to give a would-be robber less time to target you and steal your cash, wallet or purse.

What if you drive to an ATM? It's a good idea to use a drive-up ATM at a bank office or branch. Keep the engine running, lock all doors and roll up the passenger-side windows. If it's night-time and a drive-up machine isn't available, park in a well-lit area close to the ATM and, if possible, take another person with you.

Promptly report anything suspicious.
Immediately notify your bank if your ATM card is lost or stolen; you notice a recording device or something else suspicious at a machine; or you receive an unsolicited call or e-mail asking for personal information, such as your account number and PIN. Also, immediately notify your card issuer about an unauthorized ATM or debit card transaction on your account.

Check back next month for more ways to protect your privacy.

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