Home
The Washington Trust Company
Talk to Us
Account Access
ACCOUNT SERVICE CENTER
ATM/BRANCH LOCATOR
ATM Branches
Select city
or Zip Code

Online Security Center

At Washington Trust, the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with The Washington Trust Company, and we honor that relationship with great care, beginning with the information you have chosen to share with us. We take your security and privacy seriously and take extra steps to ensure that your information is protected.

While we work toward protecting the confidentiality of your information, customers need to take appropriate precautions to protect their information as well. Here are some ways to protect your information while using Online Banking, Mobile Banking and the Internet:
 

  • NEVER reveal your username or password to anyone. They are designed to protect the privacy of your banking information.
  • Periodically change your password. This will help ensure the safety of your information.
  • Don’t leave your PC unattended during an online banking session.
  • Review your account statements regularly and report any unauthorized activity as soon as possible.

Here are some helpful links with more information on how to protect your information and the steps you should take if you think you have become the victim of identity theft or fraud.

5 Tips to protect your finances while using Mobile Banking:

1. Keep Track of your Mobile Device: Perhaps the biggest risk is also the reason why mobile banking is so popular -- mobile devices are easy to carry around everywhere we go. If your device has a digital locking mechanism you should use it. Some devices require you to trace a pattern or insert a PIN. While it might slow you down to have to enter a PIN each time you want to use your phone, that layer of security might be enough to keep a thief from accessing your bank account before you can report your phone as missing.

2. Be careful what you download: For the moment, mobile devices are less prone to malware attacks than computers. But you should still be careful when downloading apps -- not just your banking app, but all apps. Do a little research before you download that next widget or game to make sure the app developer has a good reputation. And if you've jailbroken an iPhone or you've sideloaded unapproved apps, be aware that your data could be vulnerable.

3. Use Official Bank Apps When Possible: Many banks now offer official applications in smartphone and tablet app stores. In general, these apps tend to be more secure than sending information by SMS message or e-mail. Most banks go to great lengths to make sure any information sent across a network by an app is encrypted. Make sure your bank sanctions the app before you download and install it. Most banks will include a section on their Web sites to let you know about the official app. Once you've verified the app is official, it shouldn't be difficult to download and install to your device.

4. Avoid Banking While on Public Networks: Many mobile devices allow you to connect to different types of networks, including Wi-Fi networks. You might be tempted to check your balance or make some transfers while you grab a quick drink at a coffee shop. But before you log into your account, make sure you're not connected to the public network. Public connections aren't very secure -- most places that offer a public Wi-Fi hotspot warn users not to share sensitive information over the network. If you need to access your account information, you may want to switch to another network. If you're using a smartphone or other cellular device, disabling the Wi-Fi and switching to a cellular network is a good solution. You never know who might be listening in over the public network.

5. Don’t Follow Links: You should never follow a banking link sent to you in a text message or e-mail. These links could potentially lead you to a spoofed Web site. If you enter your information into such a site, you've just handed that data over to thieves. It's always a good idea to navigate to a Web site directly. Enter your bank's Web address into your phone and bookmark it. This will help you avoid bogus Web sites.

Check back next month for more ways to protect your privacy.

The Washington Trust Company
© 2011 Washington Trust Company | All Rights Reserved
Important Information about FDIC Insurance Coverage
Maintenance

System Maintenance

October 26, 2014
12:30 a.m. until 4:30 a.m.

Due to system maintenance, Online Banking and Mobile Banking will be unavailable on Sunday, October 26 between the hours of 12:30 a.m. and 4:30 a.m.