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Fraud Advisory Alerts

Stagefright Android Text Message Vulnerability

July 31, 2015

You may be hearing about the Stagefright vulnerability in the news. Stagefright is vulnerable to a remote code execution bug, allowing hackers to potentially infiltrate devices and access private information by sending a SMS message with a video in it.

If you use an Android device, as a security best practice, we recommend that you temporarily disable Multimedia Messaging Service (MMS). Disabling MMS will prevent media files from being sent to a device. Text messages and hyperlinks should continue normally. If you have questions about availability of a patch for your specific device or disabling MMS, you should contact your carrier.

If you have any questions, please contact our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

Samsung SwiftKey Vulnerability

June 25, 2015

You may be hearing about the Samsung SwiftKey vulnerability in the news. If you use a Samsung Galaxy phone, as a security best practice, we recommend that your device is configured to automatically receive the security update from Samsung once it is available. If you have questions about the security update, you should contact your carrier. We also recommend that you minimize the use of unsecure wireless networks for private information such as mobile banking until the security update is available.

If you have any questions, please contact our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

Fraudulent Phone Call Alert

June 1, 2015

We have received reports regarding a phone scam where a technician from India is contacting customers indicating that they are from Microsoft (or similar) and there is a virus on the customers computer that they will then subsequently assist in removing. Once the technician has been granted access to the customers computer they are then requesting the customer login to Online Banking to verify transfers of funds for the cost of the computer cleaning. At this point, the customer indicates a surplus deposit and not a debit to their account and is provided wire instructions to send the funds back to the technician.  Please note: Washington Trust will never leave a telephone message requesting personal or confidential bank information; including information related to your computer or Online Banking account.

If you have received a similar call and believe that your Online Banking account has been compromised, please call a published branch number or our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

 

Fraudulent Phone Message Alert

May 16, 2014

We have received reports that there is a fraudulent automated phone message scam in our area related to ATM and Debit cards. Please note: Washington Trust will never leave a telephone message requesting personal or confidential bank information; including information related to debit/ATM cards

If you receive an automated telephone message that says it is from “Washington Trust”, please do not call the telephone number or give out any personal information, instead, call a published branch number or our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

 

Fraudulent Phone Message Alert

November 8, 2013

We have received reports that there is a fraudulent automated phone message scam in our area related to ATM and Debit cards. Please note: Washington Trust will never leave a telephone message requesting personal or confidential bank information; including information related to debit/ATM cards

If you receive an automated telephone message that says it is from “Washington Trust”, please do not call the telephone number or give out any personal information, instead, call a published branch number or our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

 

Fraudulent Phone Message Alert

July 29, 2013

We have received reports that there is a fraudulent automated phone message scam in our area related to ATM and Debit cards. Please note: Washington Trust will never leave a telephone message requesting personal or confidential bank information; including information related to debit/ATM cards

If you receive an automated telephone message that says it is from “Washington Trust”, please do not call the telephone number, instead, call a published branch number or our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

 

Fraudulent Phone Message Alert

June 19, 2013

We have received reports that there is a fraudulent automated phone message scam in our area related to ATM and Debit cards. Please note: Washington Trust will never leave a telephone message requesting personal or confidential bank information; including information related to debit/ATM cards

If you receive an automated telephone message that says it is from “Washington Trust”, please do not call the telephone number, instead, call a published branch number or our Customer Service Center at 401-348-1200 or 1-800-475-2265.

Thank you for banking with us.

 

At The Washington Trust Company, the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with The Washington Trust Company, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us. We take your security and privacy seriously and take extra steps to ensure that your information is protected.

The Washington Trust Company
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