COVID-19: Frequently Asked Questions
March 25, 2020 Update
We’re in touch with customers and want to share a few questions they have “Asked Washington Trust”. If you have a question, please email us at email@example.com. We’re here to help.
Q: Are my deposits safe and FDIC insured?
A: You can be confident knowing that your deposits are safe, and your funds fully insured by the FDIC. Washington Trust is financially sound and is one of the top-performing banks in the region. Founded in 1800, Washington Trust is the oldest community bank in the nation, so we’ve been through various economic cycles, weathered many storms, and faced difficult challenges during our 220-year history. We’ve always been there to help our customers and neighbors through the good and bad times…and we are here now.
For more information on FDIC insured deposits, please click here.
Q: Does Washington Trust offer a loan relief program?
A: Washington Trust is here for consumer and business loan customers who may be experiencing financial difficulties and would like to speak with a bank representative about payment options, eligibility for business lines of credit increases, needs-based payment relief, assistance through the SBA Economic Injury Disaster Loan program, and more. If you have questions about your loan, please contact us so we can offer a customized solution or program to meet your needs.
Q: What kind of transactions can I do at the drive up?
A: Most routine banking transactions can be done at our drive-up, including deposits, withdrawals, loan payments, bank checks, notary services, and more. If you have question about a specific banking transaction, please call your local branch.
Q: How can I access my safe deposit box?
A: You will need to set up an appointment during regular branch hours to access your safe deposit box.
Q: How do I schedule a branch appointment? Can I visit the branch the same day?
A: You can schedule a branch appointment by calling your local branch office. We will make every effort to accommodate requests for same-day appointments, while managing our social distancing protocols.
Q. Is it safe for me to visit a branch or ATM at this time?
A: Washington Trust has taken, and continues to take, extra measures to ensure our facilities and ATMs are clean and sanitized to help protect our employees and customers from the virus, including:
- Our maintenance teams are “deep” cleaning bank facilities daily.
- Hand sanitizer is available in all locations.
- Some bank employees have chosen to wear gloves when assisting customers with monetary transactions.
While we’re making every effort to keep our facilities clean, the Centers for Disease Control and Prevention (“CDC”) and other health organizations have recommended the use of hand sanitizer and/or thoroughly washing hands after touching anything in any public place, including door handles, countertops, ATM keypads, credit card terminals, etc. We’ve had some customers bring in and use their own pen to perform written transactions.
Q. Should I withdraw extra cash until this situation is over?
A: It’s obviously a personal decision as to how much cash you wish to have on hand to cover your everyday needs; however, carrying large amounts of cash may pose a danger to your personal safety, so we don’t recommend large cash withdrawals at this time.
Q: Can I increase my Debit card limit?
A: If you’d like to request an increase to your current debit card limit, please call your local branch, or our Customer Solutions Center at 401-348-1200.
Q: What is the Bank’s routing number?
A: Washington Trust’s routing number is 011500858. You can always find this information at the bottom of our website’s home page at washtrust.com.
Important COVID-19 Branch Update
March 20, 2020 Update
In support of the CDC’s recommendations for “social distancing” and to help curtail the spread of COVID-19 (Coronavirus), effective Saturday, March 21, 2020, Washington Trust branch lobbies will be temporarily closed.
Drive-up banking will continue to be available during regular bank hours. At our branches without drive ups:
- Our Westminster and East Side branches in Providence, RI and our Block Island, RI branch will be open regular hours but by appointment only.
- Our in-store branches at McQuade’s Marketplace in Westerly, RI and Mystic, CT will be open by appointment only from 9:00 am to 1:00 pm Monday through Saturday.
Customers who require in-branch assistance for specialized services, such as safe deposit access or signature guarantees, may schedule an appointment with their local branch. As always, we are here to help and accommodate you as much as possible and offer these services:
- Drive Ups will be open regular branch hours and most locations offer multiple drive-up banking and drive-up ATMs for your convenience.
- Customer Solutions Center staff can be reached at 1-800-475-2265 to provide account information, open new accounts, or offer other financial solutions.
- Monday – Friday 8:30 am – 6:00 pm
- Saturday 8:30 am – 1:00 pm
- Automated Telephone Banking services are available 24/7 at 1-800-226-5877.
- Digital Banking services, including Online and Mobile Banking, offer easy and convenient account access 24/7.
Washington Trust remains committed to providing the best experience for our customers, and apologize in advance for any inconvenience or service delays which may result from these changes. We have a responsibility to do what’s best for the health and well-being of our employees, our customers, and their families and appreciate your patience and understanding.
Please note that we are working with health and government officials to ensure we have the best information on which to base our decisions and, because COVID-19 measures can change quickly, we encourage you to visit our website at www.washtrust.com for the most up-to-date information.
Ned Handy, Chairman & CEO
Mark Gim, President & COO
March 13, 2020 Update
COVID-19 (Coronavirus) Outbreak Update
As the COVID-19 (Coronavirus) outbreak has progressed from a global event to one of more local concern, we want to assure you that Washington Trust’s key focus is the health, safety and welfare of our employees, our customers, and our local communities.
With that in mind, we’ve taken the following steps to ensure our employees and customers are protected:
- We are working closely with local and federal government officials and State Departments of Health, to monitor the impact of the COVID-19 (Coronavirus) outbreak in our region and the local communities we serve.
- We are following the guidelines and protocol established by the Centers for Disease Control and Prevention (CDC) to help prevent the spread of the virus.
- We have a dedicated team who has reviewed and tested our existing Business Continuity Plan, and will respond appropriately if the situation escalates and affects our business operations.
- We are taking steps to ensure that our operations and services functions are as resilient as possible, including allowing staff to work remotely and encouraging “social distancing” to try to moderate the spread of the virus.
- We have advised our maintenance crews to take additional measures to increase the daily cleaning of our facilities.
- We have requested that our employees limit in-person meetings and non-essential business travel.
Washington Trust remains committed to providing the best personal service and customer experience. While the current situation may limit in-person meetings, there are many ways we can assist you:
- Our trusted advisors are always available by phone.
- Our Customer Solutions Center team can be reached at 1-800-475-2265, Monday – Friday 8:30 am – 6:00 pm and Saturday 8:30 am – 1:00 pm to provide account information, open new accounts, or other financial solutions.
- Automated telephone banking services are available 24/7 at 1-800-475-2265.
- Our digital banking services, online and mobile banking, offer easy and convenient account access 24/7. If you haven’t already enrolled in online banking, it only takes a few minutes, click here to get started.
We understand that this situation has caused economic uncertainty that may pose challenges for businesses and individuals in the communities we serve. Washington Trust is here to help. We encourage our customers to reach out to us if we can be of assistance.
We also want to remind customers to be aware that fraudulent financial schemes often occur during events like these. To protect yourself from fraud, please contact a Washington Trust advisor if you receive a suspicious call, letter, special offer, or notice unusual account activity.
Washington Trust is the oldest community bank in the nation; we’ve helped our customers through difficult times and are here to help you through the COVID-19 outbreak.
Ned Handy, Chairman & CEO
Mark Gim, President & COO
Visit the Centers for Disease Control's (CDC) and Prevention for additional information about COVID-19.