COVID-19 (Coronavirus) Outbreak Update

Frequently Asked Questions

We’re in touch with customers and want to share a few questions they have “Asked Washington Trust”. If you have a question, please email us at We’re here to help.

Q: Can I use mobile check deposit to deposit my tax refund or stimulus check?

A: As a customer convenience, checks issued by the U.S. Treasury, such as tax return checks and Federal stimulus checks, may be deposited through Mobile Check Deposit through July 31, 2020. If you have questions about the eligibility of your check or your daily mobile deposit limit, please call us at 800-475-2265.

Savings & Money Market Account Transfers
Q: What happens if I exceed 6 transfers per month from my Savings or Money Market Account?

A: Effective April 1, 2020 – October 1, 2020, you will no longer be restricted to six transfers per month from your Savings or Money Market account as stated in your account opening disclosures. During this period, there will be no limits to the number of transfers which can be made from a Savings or Money Market account to another account or to third parties by preauthorized, automatic, telephone or computer transfer. Accordingly, excess transfer fees will not be charged.

Q: Does Washington Trust offer a loan relief program?

A: Washington Trust is here for consumer and business loan customers who may be experiencing financial difficulties and would like to speak with a bank representative about payment options, eligibility for business lines of credit increases, needs-based payment relief, assistance through the SBA Economic Injury Disaster Loan program, and more. If you have questions about your loan, please contact us so we can offer a customized solution or program to meet your needs.

Q: How do I sign up for Mobile Banking?

A: Visit your iPhone or Android device’s App store and search ‘The Washington Trust Company’. Tap the ‘Register’ option on the login page and complete the form provided. We will send an email when your application is approved letting you know you can login. If you already have an Online Banking account with us, simply download our app and login using your online banking user name and password.

Q: How do I sign up for eStatements?

A: You must be an Online Banking customer to sign up for eStatements. Go to the Online Banking page, click on the Online Statements tab, agree to the disclosure and begin viewing statements electronically. Click here to login to online banking.

Q: Can I increase my Debit card limit?

A: If you’d like to request an increase to your current debit card limit, please call your local branch, or our Customer Solutions Center at 401-348-1200.  You can also request an increase in your debit card limit in Online Banking. Under Additional Services, select Debit Card Services.

Q: What kind of transactions can I do at the drive up?

A: Most routine banking transactions can be done at our drive-up, including deposits, withdrawals, loan payments, bank checks, notary services, and more. If you have question about wanting to do a specific banking transaction in the drive up vs the in the lobby, please call your local branch.

Q. Are Branch Lobbies open?

A: Yes! Our branch lobbies are now open. Click here to learn more about what to expect when you visit a branch.

Q: What is the Bank’s routing number?

A: Washington Trust’s routing number is 011500858. You can always find this information at the bottom of our website’s home page at

Customer Solutions Center

(800) 475-2265

Telephone Banking available 24/7 at

(800) 226-5877

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