Frequently Asked Questions
We’re in touch with customers and want to share a few questions they have “Asked Washington Trust”. If you have a question, please email us at email@example.com. We’re here to help.
Q: Can I use mobile check deposit to deposit my tax refund or stimulus check?
A: As a customer convenience during the pandemic, Washington Trust is temporarily allowing checks issued by the U.S. Treasury, such as tax return checks and Federal stimulus checks, to be deposited through Mobile Check Deposit. If you have questions about the eligibility of your check or your daily mobile deposit limit, please call us at 800-475-2265.
Savings & Money Market Account Transfers
Q: What happens if I exceed 6 transfers per month from my Savings or Money Market Account?
A: Effective April 1, 2020 – July 31, 2020, you will no longer be restricted to six transfers per month from your Savings or Money Market account as stated in your account opening disclosures. During this period, there will be no limits to the number of transfers which can be made from a Savings or Money Market account to another account or to third parties by preauthorized, automatic, telephone or computer transfer. Accordingly, excess transfer fees will not be charged.
Q: How do I sign up for Mobile Banking?
A: Visit your iPhone or Android device’s App store and search ‘The Washington Trust Company’. Tap the ‘Register’ option on the login page and complete the form provided. We will send an email when your application is approved letting you know you can login. If you already have an Online Banking account with us, simply download our app and login using your online banking user name and password.
Q: How do I sign up for eStatements?
A: You must be an Online Banking customer to sign up for eStatements. Go to the Online Banking page, click on the Online Statements tab, agree to the disclosure and begin viewing statements electronically. Click here to login to online banking.
Q: Can I disinfect my credit/debit card?
A: A recent study by Harvard Medical School found that the coronavirus can live up to two to three days on plastic and stainless steel. Most credit cards are made of plastic or metal, so you should consider cleaning your cards after you go to the store. To clean, wipe down gently with an alcohol or disinfecting wipe and let the cards air dry before placing them back in your wallet.
Q: Is Washington Trust offering small business loans through the new CARES Act?
A: Washington Trust is here for consumer and business loan customers who may be experiencing financial difficulties and would like to speak with a bank representative about payment options, eligibility for business lines of credit increases, needs-based payment relief, or assistance through the SBA’s Paycheck Protection Program. If you have questions about your loan, please contact us so we can offer a customized solution or program to meet your needs.
- For Residential and Consumer Loans: Email firstname.lastname@example.org
- For Commercial and Small Business Loans: Contact your loan officer, your local branch, or call us at 800-475-2265.
Q: Are my deposits safe and FDIC insured?
A: You can be confident knowing that your deposits are safe, and your funds fully insured by the FDIC. Washington Trust is financially sound and is one of the top-performing banks in the region. Founded in 1800, Washington Trust is the oldest community bank in the nation, so we’ve been through various economic cycles, weathered many storms, and faced difficult challenges during our 220-year history. We’ve always been there to help our customers and neighbors through the good and bad times…and we are here now.
For more information on FDIC insured deposits, please click here.
Q: Does Washington Trust offer a loan relief program?
A: Washington Trust is here for consumer and business loan customers who may be experiencing financial difficulties and would like to speak with a bank representative about payment options, eligibility for business lines of credit increases, needs-based payment relief, assistance through the SBA Economic Injury Disaster Loan program, and more. If you have questions about your loan, please contact us so we can offer a customized solution or program to meet your needs.
Q: What kind of transactions can I do at the drive up?
A: Most routine banking transactions can be done at our drive-up, including deposits, withdrawals, loan payments, bank checks, notary services, and more. If you have question about a specific banking transaction, please call your local branch.
Q: How can I access my safe deposit box?
A: You will need to set up an appointment during regular branch hours to access your safe deposit box.
Q: How do I schedule a branch appointment? Can I visit the branch the same day?
A: You can schedule a branch appointment by calling your local branch office. We will make every effort to accommodate requests for same-day appointments, while managing our social distancing protocols.
Q. Is it safe for me to visit a branch or ATM at this time?
A: Washington Trust has taken, and continues to take, extra measures to ensure our facilities and ATMs are clean and sanitized to help protect our employees and customers from the virus, including:
- Our maintenance teams are “deep” cleaning bank facilities daily.
- Hand sanitizer is available in all locations.
- Some bank employees have chosen to wear gloves when assisting customers with monetary transactions.
While we’re making every effort to keep our facilities clean, the Centers for Disease Control and Prevention (“CDC”) and other health organizations have recommended the use of hand sanitizer and/or thoroughly washing hands after touching anything in any public place, including door handles, countertops, ATM keypads, credit card terminals, etc. We’ve had some customers bring in and use their own pen to perform written transactions.
Q. Should I withdraw extra cash until this situation is over?
A: It’s obviously a personal decision as to how much cash you wish to have on hand to cover your everyday needs; however, carrying large amounts of cash may pose a danger to your personal safety, so we don’t recommend large cash withdrawals at this time.
Q: Can I increase my Debit card limit?
A: If you’d like to request an increase to your current debit card limit, please call your local branch, or our Customer Solutions Center at 401-348-1200.
Q: What is the Bank’s routing number?
A: Washington Trust’s routing number is 011500858. You can always find this information at the bottom of our website’s home page at washtrust.com.