Customer Solutions Center
This service can be used to transfer funds from your accounts at other financial institutions and into your Washington Trust accounts or vice versa.
Once you have added your accounts at other financial intuitions and your Washington Trust accounts, you can set up a transfer to or from your Washington Trust accounts.
Any checking or savings account may be used with in the service. Money Markets may also be used, however you may wish to check with your financial institution to verify if the account can be used. Loan, Brokerage and Business accounts cannot be used within this service.
You can add any account to the service provided you are able to verify ownership by confirming trial transactions.
Access the External Transfers service within Online Banking and click the 'Set Up New Account' link. Simply complete the requested information including Institution Routing Number, Account Number, Type of Account and your Name.
For verification, a small deposit and small withdrawal will be made to each account added to the service within 3 business days. Don't worry - we won't overdraw your account. The deposit will always be more than the withdrawal.
Once the deposit and withdrawal post to your account, return to the 'Manage Accounts' page and click on 'Activate' link. You will be asked to enter the amounts of both transactions. If both values entered are correct, the account(s) will be activated.
Currently, you can use this service to transfers between your accounts.
Yes, you can set up a future dated one time transfer or you can schedule a recurring transfer.
International transfers are not available through this service.
Standard Transfers will be completed within 3 to 5 business days. Expedited Transfers will be completed within 2 business days. Please note, transfers cannot be scheduled to process on Bank Holidays or weekends.
Accounts must be activated before a transfer may be processed. Refer to the 'Manage Accounts' section to determine the current status of an account. If the account is Locked, please contact the Customer Solutions Center at 800-475-2265 for assistance.
Yes, any fees or transaction limits associated with your accounts by individual financial institutions apply to transactions submitted through the External Transfers service.
Please contact the individual financial institution to determine if there are any fees or limits associated with accounts you have added to this service.
You may cancel a transfer by clicking the 'Cancel' link within the Pending Transfers screen. Transfers that list a status other than 'Pending' cannot be cancelled.
You can check the status of your transfer with the service by click on the History menu and reviewing the 'Transfer' section.
A Transfer request will be unsuccessful if it cannot be posted to your account. The most common reasons for failed or returned transfers include:
You will receive an email regarding the status of your transfer. Please contact the Customer Solution Center 800-475-2265 with any additional questions.
For more information about Online Banking, contact our Customer Solutions Center at (800) 475-2265 or by email.
Phone: (800) 475-2265
Routing Number: 011500858
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NMLS#414726 Important Information about FDIC Insurance Coverage | NMLS Registered Lenders
Member FDIC Equal Housing Lender
Federal Equal Credit Opportunity Notice: The Federal Equal Credit Opportunity Act prohibits creditors from discrimination against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided that the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this Bank is FDIC Consumer Response Center, 1100 Walnut Street, Box #11, Kansas City, Missouri 64106.
Right to Request Specific Reasons for Credit Denial Notice: If your application for business credit is denied, you have the right to a written statement of the specific reasons for the denial. To obtain the statement, please contact us at 1-800-475-2265 or write to us at The Washington Trust Company, 23 Broad Street, Westerly, RI 02891 within 60 days from the date you are notified of our decision. We will send you a written statement of reasons for the denial within 30 days of receiving your request for the statement. The Washington Trust Company, a member of the FDIC, is located at 23 Broad Street, Westerly, RI 02891.
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