Customer Solutions Center

Bill Pay and E-Billing Frequently Asked Questions

Once I’ve signed up for Bill Payment, when can I start paying bills?

Once you complete and submit the Bill Payment Registration, you can start paying bills right away.

How long does it take for a payment to reach the payee?

Please allow 5 business days for check payments to be received. An ACH or electronic payment takes two to three business days.

How do I know how a payment is sent?

Check payments will be indicated by a check icon within your Payee List. Electronic (ACH) payments are indicated by a lightening bolt icon.

How can I verify that a payment has been made, or cancel a payment?

Within Online Banking, Pending and Processed payments will be listed on the right. Click here to learn more about Bill Payment.

Within the Mobile app, tap the Bill Payment menu. Pending payments will be listed under the Scheduled tab. Recently processed payments will be available by tapping the Payee name.

Who do I contact if my bill was not paid?

Within Online Banking, click the red x associated with a Pending Payment you wish to cancel. Confirm cancellation. A confirmation message will be displayed.

Within the Mobile App, tap the Scheduled tab and swipe to the left on the desired payment to reveal the red delete button. Confirm the cancellation. A confirmation message will be displayed.

How do I close my Bill Payment Account?

From a desktop computer, select Manage funding account(s) and click Add an account. Enter your account number and routing number (011500858). You will need to validate the account once two small trial deposits are made. One funding account is required at all times. If you need to delete a funding account, you must first add your new account and then delete your old account.

To delete a funding account, simple click on the Delete link that corresponds with the account you wish to delete.

Funding account management is not currently available on our mobile apps. If you require a change to your bill payment funding account and do not have access to a desktop computer, please contact us at (401) 348-1200 or (800) 475-2265.

What happens if I need to change my checking account number for bill payment?

From a desktop computer, select Manage funding account(s) and click Add an account. Enter your account number and routing number (011500858). You will receive to trail transactions to your account. Return to Bill Payment and enter these amounts to validate your account. . If you need to delete a funding account, you must first add your new account and then delete your old account.  
To delete a funding account, simple click on the Delete link that corresponds with the account you which to delete.  

Funding account management is not currently available on our mobile apps. If you require a change to your bill payment funding account and do not have access to a desktop computer, please contact us at (401) 348-1200 or (800) 475-2265. 

For more information about Bill Pay and E-Billing, please contact our Customer Solutions Center at (800) 475-2265 or by email.


Customer Solutions Center

(800) 475-2265



Telephone Banking available 24/7 at

(800) 226-5877


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