Customer Solutions Center

Bill Pay and E-Billing Frequently Asked Questions

Once I've signed up for electronic bill payment, when can I start paying bills online?

Once you complete and submit the online form, you can start paying bills within three business days.

How long does it take to pay a bill once a new payee is set up?

Once you have entered the payee into the system, you may pay your bill to that payee immediately. Please note that the payment date is the date the payment is to be sent to the payee and not the date the payment is due.

How long does it take for a payment to reach the payee?

Please allow 5 business days for check payments to be received. An ACH or electronic payment takes two to three business days.

What happens if I make a payment and there are insufficient funds in my account?

If you have scheduled a payment for which there are insufficient funds, the Bill Payment Service will be automatically blocked for future bill payments until the account has sufficient funds. Three attempts will be made to collect the funds.

How can I verify that a payment has been made, or cancel a payment?

Click on "Bill Payment" and your pending payments automatically display under "Scheduled Payments". You can edit or delete a payment until 10:30 pm EST on the day the payment is scheduled to be sent. To view processed payments, click on "Reports" and run a report on a specific payee or all your payees. If you need to cancel a payment that has already been transmitted, please contact us at (401) 348-1200 or toll-free (800) 475-2265.

Who do I contact if my bill was not paid?

Contact us at (401) 348-1200 or toll-free (800) 475-2265.

How do I close my Bill Payment Account?

Contact us at (401) 348-1200 or toll-free (800) 475-2265.

What happens if I need to change my checking account number for bill payment?

From a desktop computer, select Manage funding account(s) and click Add an account. Enter your account number and routing number (011500858). You will need to validate the account once two small trial deposits are made. One funding account is required at all times. If you need to delete a funding account, you must first add your new account and then delete your old account.

To delete a funding account, simple click on the Delete link that corresponds with the account you which to delete.

Funding account management is not currently available on our mobile apps. If you require a change to your bill payment funding account and do not have access to a desktop computer, please contact us at (401) 348-1200 or (800) 475-2265.

For more information about Bill Pay and E-Billing, please contact our Customer Solutions Center at (800) 475-2265 or by email.