Customer Solutions Center

Debit Card Frequently Asked Questions

I've lost my Debit Card, how do I cancel the card to prevent fraudulent activity?

During Business Hours:

Debit or ATM Cards may be cancelled during business hours by contacting our Customer Solutions Center at (800) 475-2265 or by visiting any Washington Trust branch location. Representatives are available Monday through Thursday from 8:00 AM until 5:00 PM or Friday from 8:00 AM until 6:00 PM.

After Business Hours:

After business hours, please call (800) 475-2265. When prompted, select option 3 to report the loss or theft of a Debit or ATM card. Please contact Washington Trust the following business day to have a new Debit card ordered.

How do I activate my Debit Card

Once you receive your new Debit Card, please call the 800 number on the back of your card or on the sticker on the card, from your primary phone number to activate your new debit card. You will be asked for your Social Security Number to activate your debit card.

How long will it take to receive a new Debit Card?

Debit Cards are typically received within 7 to 10 business days from the date of request. The card is sent in a plain white envelope without reference to The Washington Trust Company for security purposes.

Don't have a debit card?

Learn more about the benefits of a debit card.

Questions? For more information about a Washington Trust Debit Card, contact our Customer Solutions Center at (800) 475-2265 or by email.