Customer Solutions Center

General Information Frequently Asked Questions

How do I contact the Customer Solutions Center?

Washington Trust representatives are available to assist you at any branch location or by contacting our Customer Solutions Center at (800) 475-2265. Our hours of operation are Monday through Thursday from 8:30 AM until 5:00 PM, Friday from 8:30 AM until 6:00 PM or Saturday from 8:30 AM until 1:00 PM. You can also reach us by email at or chat with us online.

What is my routing number?

The routing number for all Washington Trust Checking and Savings accounts is 011500858.

How do I update my contact information?

Contact information may be updated by contacting our Customer Solutions Center at (800) 475-2265. You can also change your information through Personal Online Banking. Select the “Forms” menu then select the “Change of Address” form.

How do I update my legal name?

How do I close my account?

Washington Trust appreciates the opportunity to assist with your financial needs. As we are consistently looking for ways to improve our service, we would love to hear from you! Please contact our Customer Solutions Center at (800) 475-2265 to speak with a representative today.

We certainly understand that you may need to close your account, but may not be able to visit a branch location to complete you request. Account Closure requests may be directed to the the following address:

The Washington Trust Company
ATTN: Deposit Operations
PO BOX 512
Westerly, RI 02891

What is Washington Trust's holiday schedule?

Washington Trust branch locations will be closed on the following holidays:

  • Martin Luther King, Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Victory Day (observed in Rhode Island branch locations)
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving Day
  • Christmas Day (observed)

How may I make a deposit to my account?

You can make a deposit to your account at any Washington Trust branch location, in branch or at the ATM. If you have personal Mobile Banking, you can also make a deposit with Mobile Check Deposit . Funds may also be transmitted electronically to your account as a Direct Deposit or Wire Transfer from another financial institution. If you are not able to process a deposit at a Washington Trust branch location or through electronic means, you may send a check or money order with a deposit slip to the following address for credit to your account.

The Washington Trust Company
ATTN: Mail Teller
PO BOX 512
Westerly, RI 02891

What are the branch hours and locations?

Visit our branch hours and locations page for more information.

What is the Bank's mailing address?

The Washington Trust Company
23 Broad Street
Westerly, RI 02891

or

The Washington Trust Company
P.O. Box 512
Westerly RI 02891

What is the Loan Support mailing address?

The Washington Trust Company
Attn: Loan Operations
P.O. Box 512
Westerly RI 02891

Have another question? Contact our Customer Solutions Center at (800) 475-2265 or by email.