(800) 475-2265
(800) 226-5877
Customer Solutions Center
Our Customer Solutions Center representatives are available: Monday - Thursday, 8:30 a.m. - 5:00 p.m. Friday, 8:30 a.m. - 6:00 p.m., and Saturday, 8:30 a.m. - 1:00 p.m.
Toll Free: (800) 475-2265 Email: info@washtrust.com Frequently Asked Questions
If you think your account has been compromised, please contact our Customer Solutions Center immediately.
Phone: (800) 475-2265 Email: info@washtrust.com
Washington Trust's automated banking is available 24 hours a day, 7 days a week.
Toll Free: (800) 226-5877 Local: (401) 348-1399
Questions regarding debit cards or requests to cancel your debit card may be made during business hours by contacting our Customer Solutions Center or by visiting any Washington Trust branch location. Representatives are available Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m.
During Business Hours: (800) 475-2265 Debit Card Activation: (800) 972-0380 PIN Change: (877) 267-6913 Frequently Asked Questions
For questions regarding statements, billing, chargeback, intercharge and other general service questions, please contact our Merchant Services vendor, WordPlay.
Customer Support: (866) 821-5691 Technical Support: (866) 821-5691 For POS terminal helpdesk questions: PC Helpdesk: (888) 479-6634, Option 1 For assistance with PC/POS software questions: Voice Authorizations: (800) 291-4840 Merchant Activation Team: (800) 357-8274
Questions about credit cards should be directed to our credit card vendor, Elan, www.elanfinancialservices.com.
Phone: (800) 558-3424
If you have a request for information regarding your existing loan or if you think there is an error in the servicing of your loan, please contact our Customer Solutions Center.
Phone: (800) 475-2265 ext. 1336 Email: info@washtrust.com
Do you have a question about a product or service? Browse our most frequently asked questions.
Phone: (800) 475-2265
Email: info@washtrust.com
Branch Locations
Routing Number: 011500858
Contact Us
Meet Our Team
Federal Equal Credit Opportunity Notice: The Federal Equal Credit Opportunity Act prohibits creditors from discrimination against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided that the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this Bank is FDIC Consumer Response Center, 1100 Walnut Street, Box #11, Kansas City, Missouri 64106.
Right to Request Specific Reasons for Credit Denial Notice: If your application for business credit is denied, you have the right to a written statement of the specific reasons for the denial. To obtain the statement, please contact us at 1-800-475-2265 or write to us at The Washington Trust Company, 23 Broad Street, Westerly, RI 02891 within 60 days from the date you are notified of our decision. We will send you a written statement of reasons for the denial within 30 days of receiving your request for the statement. The Washington Trust Company, a member of the FDIC, is located at 23 Broad Street, Westerly, RI 02891.
Please note:
For a complete list of required documents, click here >>
Continue to the application >>
