Customer Solutions Center

Important Phone Numbers

Washington Trust Customer Solutions Center

Our Customer Solutions Center representatives are available:
Monday - Thursday, 8:30 a.m. - 5:00 p.m.
Friday, 8:30 a.m. - 6:00 p.m., and
Saturday, 8:30 a.m. - 1:00 p.m.

Toll Free: (800) 475-2265

Frequently Asked Questions

Compromised Account Information

If you think your account has been compromised, please contact our Customer Solutions Center immediately.

Phone: (800) 475-2265
Email:

Telephone Banking

Washington Trust's automated banking is available 24 hours a day, 7 days a week.

Toll Free: (800) 226-5877
Local: (401) 348-1399

Debit Card Information

Questions regarding debit cards or requests to cancel your debit card may be made during business hours by contacting our Customer Solutions Center or by visiting any Washington Trust branch location. Representatives are available Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m.

During Business Hours: (800) 475-2265
Debit Card Activation: (800) 972-0380
PIN Change: (877) 267-6913
Frequently Asked Questions

Merchant Services Information

For questions regarding statements, billing, chargeback, intercharge and other general service questions, please contact our Merchant Services vendor, Vantiv.

Customer Support: (866) 821-5691
Technical Support: (866) 821-5691
For POS terminal helpdesk questions: PC Helpdesk: (888) 479-6634, Option 1
For assistance with PC/POS software questions: Voice Authorizations: (800) 291-4840
Merchant Activation Team: (800) 357-8274

Credit Card Information

Questions about credit cards should be directed to our credit card vendor, Elan, www.elanfinancialservices.com.

Phone: (800) 558-3424

Loan Servicing

If you have a request for information regarding your existing loan or if you think there is an error in the servicing of your loan, please contact our Customer Solutions Center.

Phone: (800) 475-2265 ext. 1336
Email:

Frequently Asked Questions

Do you have a question about a product or service? Browse our most frequently asked questions.