Important Phone Numbers

Our Customer Solutions Center representatives are available:
Monday - Thursday, 8:30 a.m. - 5:00 p.m.
Friday, 8:30 a.m. - 6:00 p.m., and
Saturday, 8:30 a.m. - 1:00 p.m.

​Toll Free: (800) 475-2265
​Email: info@washtrust.com
​Frequently Asked Questions

If you think your account has been compromised, please contact our Customer Solutions Center immediately.

​Phone: (800) 475-2265
​Email: info@washtrust.com

Washington Trust's automated banking is available 24 hours a day, 7 days a week.

​Toll Free: (800) 226-5877
​Local: (401) 348-1399

Questions regarding debit cards or requests to cancel your debit card may be made during business hours by contacting our Customer Solutions Center or by visiting any Washington Trust branch location. Representatives are available Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m.

During Business Hours: (800) 475-2265
Debit Card Activation: (800) 972-0380
PIN Change: (877) 267-6913
​Frequently Asked Questions

For questions regarding statements, billing, chargeback, intercharge and other general service questions, please contact our Merchant Services vendor, WordPlay.

Customer Support: (866) 821-5691
Technical Support: (866) 821-5691
For POS terminal helpdesk questions: PC Helpdesk: (888) 479-6634, Option 1
For assistance with PC/POS software questions: Voice Authorizations: (800) 291-4840
Merchant Activation Team: (800) 357-8274

Questions about credit cards should be directed to our credit card vendor, Elan, www.elanfinancialservices.com.

​Phone: (800) 558-3424

If you have a request for information regarding your existing loan or if you think there is an error in the servicing of your loan, please contact our Customer Solutions Center.

​Phone: (800) 475-2265 ext. 1336
​Email: info@washtrust.com