Customer Solutions Center

April Security Tip

Telephone Banking Safety Tips

From FDIC Consumer News

Being aware of Vishing is an important part of telephone banking safety. Vishing (or voice phishing) is when fraudsters obtain personal details through the phone asking you to reveal or key-in confidential details. Fraudsters could contact you via calls, text messages, voice messages, etc. Please ensure that you do not respond to such unsolicited communications.

You know that it is an attempt at vishing when:

• You receive promotional messages asking you to provide confidential information.


• You receive calls made from persons claiming to be a bank representative who do not know your first and last name. Keep in mind, Washington Trust will never call to ask for your Social Security Number, Account Number or Debit Card Number. If you receive a call from someone indicating they are from Washington Trust or are affiliated with a service; and personal identifying information is requested, hang up and contact Washington Trust directly.


• You receive an automated call telling you that transactions have taken place on your account and instructing you to either provide confidential bank account information or call back a particular number. Always refer to advertised Telephone Banking phone numbers from Washington Trust (800-226-5877 or 401-348-1399). If the telephone number seems suspicious, do not provide any information whether you’re talking with a live person or responding to automated prompts using a touch tone phone.

Additional telephone safety tips:

• Do not share or write down your account number or PIN.

• Select a PIN that’s easy for you to remember but that is not easily researched. Avoid using the last four digits of your Social Security Number, Account Number or Date of Birth. Also, avoid simple sequences such as 1234 or 1111. • Do not access the telephone banking system through public phones.

Check back next month for more tips on how to protect your personal financial information. Visit our blog for other tips throughout the month.