Customer Solutions Center

July Security Tip

How can I create a unique username and complex password that’s easy to remember?

A strong username and password is your first line of defense against intruders and imposters. Never share your username or password with anyone and don’t use the same username or password for multiple sites. Also, never write down your username or password. If you find that you need to write it down, never leave it where someone has access to it. Your username and password should never include your name, email address, date of birth or anything else that is known to others.

Password Tips:

  • Use a pass phrase
  • Make the password at least 12 characters long
  • Include numbers, capital letters and symbols – consider using a $ instead of an S or a 1 instead of an L

A complex password uses different types of characters in unique ways to increase security.

Using a pass phrase is a good way to create a complex password that you can remember without writing it down. Statements are easier to remember than a random string of characters and you can recite the pass phrase to yourself while typing in your password.

Use these steps to help create a complex password.

  1. Think of a sentence or phrase you can remember. For example, take your favorite movie or song lyric.
    Song lyric: One for the money, two for the show.
  2. Use the sentence directly if you can. Many of us are used to typing sentences and are less likely to make mistakes.
    Complex password: OneForTheMoneyTwoForTheShow
  3. If you can’t use the sentence directly, add complexity. Replace a letter with a number, add a few more uppercase letters, and throw in some punctuation.
    Added complexity: 14TheMoney24TheShow
  4. Convert the sentence to a password (if you want a shorter password). Use the first letter of each word to create a password that is at least 8 characters.
    Shortened password: 14Tm24Ts
  5. If you have any questions, please contact our Customer Solutions Center.

Check back next month for more tips on how to protect your personal financial information. Visit our blog for other tips throughout the month.


Customer Solutions Center

(800) 475-2265

Telephone Banking available 24/7 at

(800) 226-5877

Tambien disponible en español. Banca telefónica disponible 24/7/365!