Find Contact Information Below

Do you have a specific question regarding your debit card, mortgage or other account information? There may be a direct number to call to have your issue resolved.

Our Customer Solutions Center representatives are available:

  • Monday - Friday, 8:30am - 6:00pm
  • Saturday, 8:30am - 1:00pm

Ways to Contact

  • If you think your account has been compromised, please visit your nearest branch or contact our Customer Solutions Center immediately. Customer Solutions Center Representatives are available Mon - Fri: 8:30am to 6:00pm and Sat: 8:30am to 1:00pm.

Washington Trust's automated banking is available 24 hours a day, 7 days a week.

  • ​Toll Free: (800) 226-5877
  • ​Local: (401) 348-1399

Questions about your debit card? Call our Customer Solutions Center or visit any Washington Trust branch.

During Business Hours: 800-475-2265

  • Monday - Friday: 8:30am - 6:00pm
  • Saturday 8:30am - 1:00pm

Lost or stolen card - After Business Hours: Please call (800) 475-2265. When prompted, select option 3 to report the loss or theft of a Debit or ATM card. Please contact Washington Trust the following business day to have a new Debit card ordered.

For questions regarding statements, billing, chargeback, interchange fees and other general service questions, please contact our Merchant Services vendor, WorldPay.

  • Customer Support: (866) 821-5691
  • Technical Support: (866) 821-5691
    For POS terminal helpdesk questions: PC Helpdesk: (888) 479-6634, Option 1
    For assistance with PC/POS software questions: Voice Authorizations: (800) 291-4840
  • Merchant Activation Team: (800) 357-8274

​Phone: (800) 558-3424

If you have a request for information regarding your existing loan or if you think there is an error in the servicing of your loan, please contact our Loan Servicing Center.

Check out our FAQs to learn more.

Do you have a question about a product or service? Browse our most frequently asked questions.