About Rachel
Rachel Concepcion is a Community Lending Officer based in Washington Trust’s Braintree, Mass. office. She is passionate about helping individuals and families achieve the dream of homeownership, with a special focus on first‑time homebuyers.
With a banking career that began in 1997 and more than five years of mortgage experience, Rachel offers deep industry knowledge paired with a personalized, supportive approach. Her background includes managing multiple retail banking locations, where she built strong relationships and a commitment to exceptional customer service.
Active in the community she serves, Rachel has also volunteered on several local boards, strengthening her local connections. In her role today, she works closely with clients to simplify the home loan process, provide education at every step, and help borrowers make informed, confident financial decisions.
