Disclosures & Policies

Washington Trust Account Disclosures

It is always important to review Your Terms and Conditions in their entirety, as these provisions govern the use of your account(s). If you have questions, please call us at 800-475-2265 or email our Customer Solutions Center at [email protected].

Website Information

Third Party Links

Washington Trust provides links to third party websites and information on www.washtrust.com. By accessing these links you will be leaving The Washington Trust Company's website and entering a website hosted by another party. Washington Trust is not responsible for, nor do we control, endorse or guarantee the content of any external sites. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of The Washington Trust Company's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of The Washington Trust Company.

Email Communication

In an effort to keep your personal and account information private, Washington Trust strongly recommends against sending personal or financial information via email communication. The links to e-mail addresses on our website are not secure, so it is important to not send any sensitive information through email.

Washington Trust will NEVER ask you for any private information (such as account numbers, passwords, PINs, social security numbers, etc.) for any of our products through an unsolicited Internet email or telephone call. If you receive any such request, DO NOT respond to it. Please notify us immediately at (800) 475-2265.

Google Analytics and Cookies

Washington Trust uses Google Analytics to help us understand how visitors engage with our site. This information is collected anonymously, reporting trends without identifying individual visitors. In common with other websites, data such as the visitor's IP address, browser type, referring page, and time of visit, are stored and tracked in Google Analytics.

We do collect information - including name, email address, and phone number, from visitors who provide that information willingly by filling in one of the forms on our site. These forms include standard contact forms or requests for additional information. These submissions are emailed to the appropriate people at Washington Trust so they can be addressed in a timely manner.

Cookies, which are small digital signature files that are stored by your web browser to allow your preferences to be recorded when visiting a website, are used when interacting with our site. Targeting Cookies are used to deliver online advertisements on other websites that are more relevant to you and your interests. Washington Trust uses tracking cookie for retargeting and advertising purposes.

Social Media Usage Guidelines

Keeping your personal and financial information safe and secure is our top priority. Review our Social Media Usage Guidelines for more information.

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SMS Messaging Privacy Disclosure

The Washington Trust Company values your privacy and is committed to protecting your personal information. This SMS Messaging Privacy Disclosure explains how we collect, use, and protect your information when you subscribe to our SMS messaging services.

Information We Collect 

When you opt-in to receive SMS messages from The Washington Trust Company, we may collect the following information:

• Your mobile phone number
• The content of SMS messages sent and received
• The date, time, and frequency of messages

How We Use Your Information 

We use the information collected through SMS messaging to:

• Send account alerts, transaction notifications, and other service-related messages
• Provide information about products, services, and promotional offers
• Improve our services and customer experience

Sharing Your Information

The Washington Trust Company does not sell or rent your personal information to third parties. We may share your information with:

• Third-party service providers who assist us in delivering SMS messages
• Law enforcement or regulatory agencies, as required by law

Your Choices 

You can opt-out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive from us. You may also contact our customer service team at 800-475-2265 for assistance.

Security 

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards. However, please be aware that no data transmission over the internet or wireless network can be guaranteed to be 100% secure.

Changes to This Disclosure

We may update this SMS Messaging Privacy Disclosure from time to time. Any changes will be posted on our website, and we encourage you to review this disclosure periodically.

Contact Us:  If you have any questions or concerns about our SMS messaging practices or this disclosure, please contact us at 800-475-2265.