Digital Banking FAQs

Yes, your Username and Password are the same regardless of the method (computer or phone) you use.

Digital Banking access may be reset by selecting the Forgotten Password/Username link available within the Online Banking login box. Please follow these instructions:

Click the "Forgot Username or Password link" and confirm acceptance of the Password Reset prompt as Step 1 of the Password Reset process.

After following Steps 2 through 5, confirm you'd like to reset your password and enter the requested verification information.  Following confirmation via One Time Passcode, you'll be prompted to enter and confirm a new Password.

If you continue to have trouble with resetting your credentials, please contact our Customer Solutions Center at 800-475-2265. Representatives are available Monday through Thursday from 8:30 AM until 5:00 PM, Friday from 8:30 AM until 6:00 PM, or Saturday from 8:30 AM until 1:00 PM.

You can easily reorder, nickname and hide accounts in Digital Banking. 
To nickname or hide an account: 
•    Choose Settings, then Accounts.
•    Choose your account and click on the pencil to rename and/or hide accounts
•    Click on Settings. Within Settings, choose Accounts
•    From there, you can choose Reorder Accounts

You can also change the order in which your accounts using the desktop version. 
•    Click on the profile box on the top right and choose Settings. 
•    Within Settings, choose Accounts
•    Choose Reorder or click on the pencil to also rename and/or hide accounts

If your mobile device, tablet, or computer are lost, stolen, or compromised, please contact us at (401) 348-1200.

You can access all active checking, savings, loan, or CD accounts in your name.

Up to 2 years of history is available under "Accounts". 

Passwords must be changed once every 365 days.  

When creating a new password, you cannot select a password that matches your current password or the password previously used.

You'll be able to see your Debit Card transactions that have been authorized but not yet posted, as well as pending ACH withdrawals and Direct Deposits that are scheduled to be deposited to your account in the next few business days.

The available balance in your deposit account is the current account balance minus temporary debit authorization holds, funds availability delay holds, or any other holds on funds. It does not include pending ACH transactions, lines of credit or other linked deposit account balances, which may also be available for purchases and withdrawals. For more information, please refer to the Consumer Account Terms and Conditions.