Customer Solutions Center

Online Statements Frequently Asked Questions

What is an Online Statement?

An Online Statement is your account statement, accessible through Online Banking and made available as a PDF Document.

Can I receive a paper statement as well as an Online Statement?

At this time, Washington Trust supports access to one statement type; either Online Statement or paper statement. If you have elected to receive Online Statements and need a printed statement copy, you may print a statement from your personal computer and printer. As the document is a PDF, you may also save a copy of your statement to a secure file location on your computer.

How do I enroll in Online Statements?

Once you have logged into Online Banking, select the Online Statements tab. Once you have reviewed the disclosure, simply click the eSign document link to obtain a code. Enter the code on the screen and click ‘I Agree’.

In order to view your statement online, you must waive the mailing of your paper statement.

How do I waive the mailing of my paper statements?

All deposit accounts with an available statement will be listed. Simply select the e-Statement radio button associated with the statement you would like to view. Accounts listed with ‘Paper Statement’ radio button will continue to be received as a paper statement.

Are there any requirements for access to Online Statements?

To access Online Statements you must have a supported browser and a current version of Adobe Acrobat reader. To download a current version of Adobe, please click the ‘Get Adobe Reader’ link within the Online Statements page. If you have any additional questions regarding access requirements or require assistance, please visit any branch location or call our Customer Solutions Center by dialing 800-475-2265 or 401-348-1200.

What types of statements are available within Online Banking?

Currently, Washington Trust offers Online Statements for Checking, Savings and Money Market accounts. Loan statements are available in a paper format only.

How many months of statements are available through Online Banking?

Currently, Online Statement history is available for two years within Online Banking. For statements older than two years, please visit a branch location or contact our Customer Solutions Center for assistance by dialing 800-475-2265 or 401-348-1200. Fees may apply depending on the number of statement copies requested.

How do I resume the mailing of Paper Statements?

If you no longer wish to receive a specific account(s) statement as an Online Statement, you may return to paper statements by clicking on the Settings link and selecting Manage My Settings. Click the Paper Statement radio button associated with the account and click Submit.

If I open a new account, will that statement be available as an Online Statement?

Access the Online Statement Settings menu to change the statement delivery option. Click e-Statement radio button associated with your new account and click Submit. Your selection will be effective as of the next statement end date.

Are closed account statements available as Online Statements?

When an account is closed, you will no longer be able to view the account under the ‘Accounts’ menu within Online Banking, however you will be able to view 24 months of statement history.

I’m not currently receiving a notification when my statement is available for viewing. How do I make sure my email address is correct?

Once logged into Online Banking, select the My Settings menu at the top right corner of the screen. Submit your updated email address. Your change will be effective after you view any Online Statement.

How will I know when my statement is available?

You will receive an email notification that your is ready for viewing.

For more information about Online Statements, please contact our Customer Solutions Center at (800) 475-2265 or by email.

Customer Solutions Center

(800) 475-2265

Telephone Banking available 24/7 at

(800) 226-5877

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