Customer Solutions Center

eStatements Frequently Asked Questions

What is an eStatement?

An eStatement is your account statement, accessed through Online Banking and made available through a PDF document. The document is identical to the statement received through postal mail. Notification that your eStatement has arrived is provided via email to the email address on file for Online Banking.

How do I enroll in eStatements?

Once you have logged into Online Banking, select the eStatements tab within the primary navigation menu. All accounts available for delivery as an eStatements will be listed. If you currently receive an account statement as an eStatement, a link(s) will be provided to view the current statement and/or view statement history. If you do not currently have access to an account via eStatement, click the Enroll link. Change the radio button from Paper Statement to eStatement and click submit. Changes will be made as of your next statement production cycle.

Are there any requirements for access to eStatements?

To access eStatements, you must have access to Online Banking and accept the eStatements Disclosure. To view statements, you must have a supported browser, and a current version of Adobe Acrobat Reader. Currently supported browsers include:

  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome
  • Safari 9

To download a current version of Adobe, please click the Get Adobe Reader link within the eStatements page. If you have any additional questions regarding access requirements, contact our Customer Solutions Center by dialing 800-475-2265 or 401-348-1200.

What types of statements are available within Online Banking?

Currently, Washington Trust offers eStatements for all Deposit Account types including Checking, Savings and Money Market accounts. Loan accounts statements are not currently accessible as eStatements.

How many statements are accessible within Online Banking?

eStatement history is available for two years of prior account statements. For statements older than two years, please contact our Customer Solutions Center for assistance by dialing 800-475-2265 or visit a local branch location. Additional fees may apply depending on the number of statement copies requested.

Can I save copies of my statements to my computer?

As eStatements are provided as a PDF (portable document file), they may be saved to a computer or applicable device. Washington Trust recommends saving documents to a secure location to ensure sensitive information is maintained appropriately.

Can I receive a paper statement as well as an eStatement?

At this time, Washington Trust supports access to one statement type; either eStatement or Paper Statement. If you have elected to receive eStatements and need a printed statement copy, you may print a statement from your personal computer, visit any Washington Trust branch location or contact our Customer Solution Center by dialing 800-475-2265 to obtain a printed copy.

How do I resume the mailing of Paper Statements?

If you no longer wish to receive a specific account(s) statement as an eStatement, changes to Delivery Options may be completed within Online Banking. Simply log in and select eStatements from the primary navigation menu. Select Manage My Settings from the Settings menu within the eStatement navigation menu. Change the radio button from eStatement to Paper Statement for the applicable account(s) and click Submit to save your changes. eStatements for the specific account(s) will no longer be available within Online Banking. Your paper statement will resume as of the next statement production.

If I open a new account, will that statement be automatically available as an eStatement?

Yes, once the account has been funded and added to your Online Banking access, you may elect to waive the mailing of your Paper Statements by clicking on the eStatements link. Select the ‘Enroll’ link associated with the new account number. You will receive an email notification when your statement is available for viewing.

Are eStatements available through Mobile apps or Mobile Web?

Currently, statements are not available through iPhone app, Android app, or the Mobile website. Statements may be viewed on a mobile device by accessing the device’s web browser and accessing via www.washtrust.com and selecting “view full site”.

Are closed account statements available as eStatements?

Once an account is closed, the account will be removed from Online Banking and eStatements will no longer be available. eStatements may be saved to your computer as a PDF for record keeping purposes. We recommend saving account statements to a secure file or location on your computer.

How do I update my Email Address?

Your email address may be updated by accessing My Settings at the top right of the Personal Online Banking page, then click the Update Email Address link.

For more information about eStatements, please contact our Customer Solutions Center at (800) 475-2265 or by email.