Bill Payment allows you to send payments to Billers or Payees. The payment method (electronic or check) is determined once you've added the recipient to the system.
External Transfers provides access to sending funds between your accounts at Washington Trust and your other financial institutions. This includes transferring funds between deposit or brokerage accounts.
Zelle allows you to send or receive funds between people you know. Like paying with cash, but easier - simply select your recipient from your phones contact list and send funds right away.
Your Washington Trust accounts will be listed automatically. To add accounts, select the Transfer, Pay or Send menu and click External Transfers. Select +Link an External Account.
- Depending on the financial institution being added, you may be able to immediately link the account by logging into your Online Banking at that institution. You can look up your bank using the search function, and if available, follow the prompts to log in to your bank to complete linking of external account. When done, click “Save & Finish” or “Save & link more accounts”
- If you cannot login to your bank or it is not listed, follow the prompts to validate your account manually. Enter routing number and account number. If immediate validation isn't available, Microdeposits will be sent to your account to be validated within the service within 1-2 business days.
Yes, payments may be canceled within the service. Select the payment within the Activity menu to Edit or Cancel the payment. If you don't see this option, the payment may already be in process. Contact us at 401-348-1200 for additional assistance.
Your payment will be processed on the next business day.
When sending funds from Washington Trust to another person or institution, the payment will not process if there are not sufficient funds in your Washington Trust account.
If you have instructed Washington Trust to withdraw funds from an account at another institution and there are not sufficient funds, it will depend on that bank to pay or return your request. Please refer to your other institution for assistance.
Transfer & Payment limits are listed within the service when scheduling a transaction.
- Bill Payment - Check Payments are typically received within 5-7 business days while electronic payments are received in 1-3 business days.
- External Transfers - Transfers are typically received within 1-3 business days.
- Zelle - If both the sender and recipient are already enrolled with Zelle, the money is typically available almost immediately—often in just a few minutes.
Yes, you can set up a future-dated, one-time transfer or you can schedule a recurring transfer.
International transfers are not available through these services.
If your payment or transfer has not occurred as expected or you noticed a transaction that you didn't perform, contact Washington Trust as soon as possible at 401-348-1200 for assistance.
Once you complete and submit the Bill Payment Registration, you can start paying bills right away.
For more information about Digital Banking, contact our Customer Solutions Center at (800) 475-2265 or by email. You can also send secure messages through our Digital Banking message center on your desktop of mobile app.