Debit Card FAQs

During Business Hours:

Debit or ATM Cards may be cancelled during business hours by contacting our Customer Solutions Center at 800-475-2265 or by visiting any Washington Trust branch location. Customer Solutions Center Representatives are available Monday through Friday from 8:30 AM to 6:00 PM and Saturdays from 8:30 AM to 1:00 PM.

After Business Hours:

After business hours, please call 501-246-8497. When prompted, select option 3 to report the loss or theft of a Debit or ATM card. Please contact Washington Trust the following business day to have a new Debit card ordered.

You can also stop by your local branch where we can issue a card for you in just a few minutes.

During Business Hours:

Please contact our Customer Solutions Center at 800-475-2265 or visit any Washington Trust branch location. Customer Solutions Center Representatives are available Monday through Friday from 8:30 AM to 6:00 PM and Saturdays from 8:30 AM to 1:00 PM.

After Business Hours:

After business hours, please call 501-246-8497. When prompted, select option 3 to speak with our after-hours Debit card partner.

Once you receive your new Debit Card, please call (833) 257-2162, from your primary phone number to activate your new debit card. You will be asked for your Social Security Number to activate your debit card.

Debit Cards are typically received within 7 to 10 business days from the date of request. The card is sent in a plain white envelope without reference to Washington Trust for security purposes.

You can also stop by your local branch where we can issue a card for you in just a few minutes. 

You can order a replacement debit card by submitting a replacement ATM/Debit Card form through your online banking, by visiting a branch, or by calling our Customer Solutions Center.

Depending on the type of ATM or Debit Card you have, your daily ATM withdrawal and Point of Sale Withdrawal limits may change. Please see the chart below to determine your daily limits.

You can request to increase or decrease limits based on your spending needs. Requests can be submitted via online banking, by calling or visiting your local branch, or through our Customer Solutions Center.

It is a best practice to notify the bank when you plan on traveling out of state. You can do so by calling or visiting your local branch or by calling the Customer Solutions Center.

You can also submit a "travel notification" in Online Banking. Choose the “Debit Card Services" menu, then "Submit a travel notification”.

To reduce the risk of your card being flagged for suspicious activity, please make every effort to notify us before you leave on your trip.

Washington Trust uses a third-party vendor to notify customers of suspicious activity on their debit card. This text message will only ask if you initiated the charge in question. Washington Trust will not ask for any personal information via text.

You can change your debit card PIN by phone or at your local branch. 

Please call 800-475-2265 and choose Option #4, or call our card support line directly at 833-257-2162.  

For your security, Washington Trust does not keep records of customer PINs. 

A debit card can be issued to an individual that is at least 13 years old, with an adult as a joint owner on the account.

Yes! You can add your Washington Trust debit card to Venmo to make person to person payments.