External Loan Payments is a service to make payments on your Washington Trust loan account from an external financial institution on both Desktop and Mobile. External Transfers & Loan Payments allows you the flexibility to schedule either one-time or recurring payments. Please note that mortgage payments must be made at least monthly, as partial payments are not accepted for mortgage loans.
Please be advised that loan payments may take up to four (4) business days to post to your loan account. For specific processing timelines, we encourage you to review the Fees and Delivery Information link located within the External Transfers & Loan Payments page.
From Desktop: Log into Digital Banking and select External Transfers & Loan Payments within the Transfer, Pay or Send menu.
From Mobile: From your Mobile App, tap the More menu. Then select the External Transfers & Loan Payments option located within the Transfer, Pay, or Send menu.
To get started on Desktop, please log in to your Digital Banking profile and navigate to External Transfers & Loan Payments under the Transfer, Pay or Send menu. From there, select Add a New Account to link your external account (if you have not already linked an external account). Depending on your financial institution, you may be required to complete a trial deposit verification process. If you have already linked an external account within External Transfers, you are ready to make your loan payment.
To get started on Mobile, please log in to your Digital Banking profile and navigate to the More menu button and select External Transfers & Loan Payments under the Transfer, Pay or Send menu. From there, select Add a New Account to link your external account (if you have not already linked an external account). Depending on your financial institution, you may be required to complete a trial deposit verification process. If you have already linked an external account within External Transfers, you are ready to make your loan payment.
No, to use your Washington Trust deposit account to make a Washington Trust Loan Payment you will use the WTC Transfers & Loan Payments option within the Transfer, Pay or Send menu.
There is no fee for using the service.
1:00 AM EST.
*For example, if Monday and Tuesday are both business days, you can request a Standard Transfer for a "Monday" Send date up until 1:00 AM EST On Tuesday
Yes, a payment can be cancelled on the same day it was initiated. To cancel a payment navigate to External Transfers & Loan Payments within the Transfer, Pay, or Send menu, select the Activity Tab, locate the transfer you wish to cancel and select the sideways arrow and click Cancel Transfer.
The Send date will be the next business day, the Withdrawn and Delivered Date will update appropriately based on the Send Date.
In order to issue a final payment and close out a loan, you must contact our Loan Operations Department at 401-348-1336.
If the funds are not available in the debiting account, you will receive an email that the payment was rejected and not processed. In order to post the payment to your loan account, the funds must be withdrawn successfully from the debiting account.
To confirm your limits, click the “View your Limits” link within the External Transfers service.
There is a standard limit of $4,000.00 for loan payments. If your loan payment is greater than $4,000.00, please contact us to increase your limit.
Term Loan limits will not exceed $50,000.00 per instance
Line of Credit limits will not exceed $8,000.00 or $15,000.00 per instance depending on your Regular Monthly Payment Amount.
Have another question?
Have another question? Contact our Customer Solutions Center at (800) 475-2265 or by email.