External Loan Payments FAQs

External Loan Payments allows you to use an account at another Financial Institution to make a payment to your Washington Trust Loan through Online Banking.

As we work towards reestablishing the External Loan Payment service, we have several alternatives for conveniently process your WTC loan payment from a non-Washington Trust account:
 

• Message Center: Accessed through Contact Us then Message Us (Mobile and Desktop), or by clicking the envelope icon in the upper-right corner of your dashboard (Desktop only). Compose a new message and select the External Loan Payment Subject option, choose the loan in the Account drop down menu and complete the Financial Institution Name/Routing Number/Account Number/Checking or Savings/Amount of the Debit within the Message section. Complete the request by selecting Send Message.
• Contact Loan Operations: Call our Loan Operations team at 401-348-1336 option 2, to arrange payment over the phone.
• Recurring Automatic Payments: Washington Trust will automatically debit your payment from external account on a monthly basis. You have the flexibility to choose a processing date of up to 15 days before the payment due date and up to two (2) days before the end of the grace period. To request automatic payment, complete the Authorization Agreement for Preauthorized Payments form by accessing Secure Forms located under the Account Services menu.
   

Select Pay My Bills tab, and click Pay My Washington Trust Loan, select the “+” option. Not available at this time, will update when TransferNow is available.

Yes - Using our Move Money, the select Make a Transfer. Yes – Using our Transfer, Pay or Send menu, then select WTC Transfers & Loan Payments.

There is no fee for using the service. 

The cut off time is 3:30 PM (ET) Eastern Time, not including weekends or holidays, for same day credit for external loan payments made using one the methods referenced above. 

You have until 3:30 PM (ET) Eastern Time to cancel a scheduled payment

Your payment will be processed on the next business day.

In order to issue a final payment and close out a loan, you must contact our Loan Operations Department at 401-348-1336.

Your payment will be returned, which could result in your payment being late and additional fees or charges.

You can schedule no more than 5 (five) payments per loan in a 28-day rolling period.

The daily limit of your External Loan Payment transfer cannot exceed $19,999.99. In a 28-day rolling period, your External Loan Payment transfer cannot exceed $50,000.00.

Yes, you can issue a payment at any time, even if you don’t have an amount due.