June 12, 2023
Some consumers in our local area have reported receiving text messages appearing to be from Washington Trust. One messages contains a QR code image, and directs customers to use the QR code to visit a website to input their online banking credentials and personal information. Another text message contains much the same wording, but uses a fraudulent link instead of a QR code. These text messages are fraudulent and are not from Washington Trust.
The fraudulent website is designed to look like the Washington Trust website but does not use the washtrust.com domain. If you have received one of these texts, do not visit this website and delete the text immediately. If you have not clicked any links, or visited the fraudulent website, no further action is necessary.
If you have visited the site and provided your online banking credentials or personal information, please call our Customer Solutions Center at 800-475-2265 and speak to a customer service representative. To protect yourself from these types of scams:
- Never click a link sent via text message or email that appears to be from your bank.
- Always use the Washington Trust mobile app or visit www.washtrust.com to log into online or mobile banking.
- Remember that Washington Trust will never call you and ask for your online banking password, one time password or debit card PIN number.