Safe Mobile Banking: Latest Tips for Protecting Yourself

Using a smartphone, tablet, or other mobile device to manage your finances can be convenient and help you monitor your money from practically anywhere. At the same time, it's important to take steps to protect your account information.

Be proactive in securing the mobile device itself. Depending on what security options are available on your device, create a "strong" password (consisting of unusual combinations of upper- and lower-case letters, numbers and symbols) or PIN (with random numbers instead of, say, 1234 or the last four digits of your Social Security number) and periodically change it. You should also consider the following:

• Secure your devices with a strong password or PIN in case it falls into the wrong hands
• Don't give that password or PIN to anyone or write it down anywhere
• Never leave your mobile device unattended
• Be sure to enable the "time-out" or "auto-lock" feature that secures your mobile device when it is left unused for a certain period of time

Be careful about where and how you conduct transactions. Don't use an unsecured Wi-Fi network, such as those found at coffee shops, because fraud artists might be able to access the information you are transmitting or viewing. Also, don't send account numbers or other sensitive information through regular emails or text messages because those are not necessarily secure.

Take additional precautions in case your device is lost or stolen. Check with your wireless provider in advance to find out about features that enable you to remotely erase content or turn off access to your device or account if you lose your phone. Quickly contact your financial service providers to let them know about the loss or theft of your device. Notifying your bank quickly will help prevent or resolve problems with unauthorized transactions.

Research any application ("app") before downloading it. Just because the name of an app resembles the name of your bank — or of another company you're familiar with — don't assume that it is the official one of that bank or company. It could be a fraudulent app designed to trick users into believing that the service is legitimate. The best place to download an app is from the official website of the bank or company that you are doing business with or from a legitimate app store.

Be on guard against unsolicited emails or text messages appearing to link to a financial institution's website. Those could be "phishing" messages containing some sort of urgent request (such as a warning that you need to "verify" bank account or other personal information) or an amazing offer (one that is "too good to be true") designed to lead you to a fake website controlled by thieves.

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We’re here to help keep you protected from fraud. Visit our Security Center for more tips on how to keep you, your family and your finances safe.